FAQs
Account & Checkout
Q: DO I NEED TO HAVE AN ACCOUNT TO ORDER? A: No, you can also place an order as a guest. But there are some perks if you have an account with us: Quick checkout process; Easily view your order status and order history; Receive updates detailing our new releases and special promotions.
To help you quickly resolve questions related to ordering 3C accessories (data cables, phone cases, etc.) on our site, we’ve compiled frequently asked questions and detailed answers below. For further inquiries, feel free to contact service@yorisui.com.
Payment & Security
Q: WHAT PAYMENT METHODS DO YOU ACCEPT? A: We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
Q: HOW SECURE IS MY ORDER? A: When purchasing using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q: ARE THERE ANY EXCHANGE RATES? A: All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Shipping & Tracking
Q: HOW DO I SET MY SHIPPING ADDRESS? A: Since our website and services are based on English, all the information you enter is required to use the English input method, including punctuation. If certain letters of your address contain non-English characters, we advise you to use similar English letters instead. For example, you may change the letter "ç" to "c".
Q: CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER? A: Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address, as we do not know how long the destination's customs department will hold the package.
Q: HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE? A: The delivery time depends on the shipping option you have chosen. Once the order has been shipped, we will email you the tracking number and tracking website link. We are not responsible for delays caused by the customs department in your country.
Order Issues
Q: WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER? A: If any items are missing from your order, please contact us immediately at service@yorisui.com with your order number and a list of missing items for efficient processing.
If you have other questions not covered above, please contact us directly at service@yorisui.com. We respond within 15 minutes on workdays and 2 hours on non-workdays, with professional 3C accessory consultants ready to assist you!